goat rhetoric part 1blog

How Brands Lose the Herd

Signals shape how your audience decides what matters. They are your tells. Explaining what’s strong, trustworthy, relevant, and worth following. When those signals shift, even slightly, momentum breaks. These are brand mis-signals and they are silent killers.

Brand mis-signals are small, often unconscious cues that erode trust and quietly push your audience away. Like fatigue in steel, belief doesn’t fail all at once. It’s a strain that builds silently until the structure gives way.

Left unchecked, brand mis-signals act like a virus—subtle at first, but extremely contagious. Market fatigue is often the earliest symptom, easily dismissed as a temporary dip or blamed on headwinds. Customer attrition? Just market shifts. Lost followers? No problem. Just tweak the algorithm. Like any early-stage symptom, it’s easy to ignore or point fingers elsewhere until it’s too late. The only real inoculation is awareness, not a one-time check-in, but a constant, obsessive, finger-on-the-pulse kind of vigilance. The hypochondriac-with-a-Merck-Manual kind.

Brands that monitor their signals, test for alignment, and adapt early don’t just survive, they stay in motion. They thrive. These are the brands that become category leaders. Over time, their names become verbs, so deeply embedded in the market’s psyche that they redefine the category itself.

Yes, I’ll FedEx it tomorrow. Hold on, I need a Kleenex. Let’s just Uber. And of course, I Googled it. These brands aren’t just actions or products—they’re being. They’ve transcended utility to become part of how we speak, behave, and solve problems. That level of brand power doesn’t come from awareness alone. It comes from consistent, aligned signals over time.

And that’s exactly what GOAT Rhetoric℠ is designed to explain and protect. GOAT Rhetoric is Brand & Engine’s framework for diagnosing unconscious brand signals and understanding why even strong brands can lose the herd. Brand strength isn’t something you control outright. It’s something your audience interprets, based on the signals they see, hear, and feel over time. In that way, they become co-authors of your brand’s meaning. Their perception shapes your position, whether you intended it or not.

GOAT Rhetoric helps you stay ahead of that interpretation. It identifies signal drift before belief erodes, before trust breaks, before momentum stalls. Because brands rarely lose the herd by being weak. They lose it by being misread.

More than that, GOAT Rhetoric is a strategy to become the GOAT brand. True GOAT brands don’t just project strength. They continuously corral and calibrate the visual, verbal, and behavioral cues that shape perception, staying ahead of what’s being unintentionally signaled before it stalls belief, trust, or growth. The strongest brands understand this: momentum isn’t sustained by strength alone. It takes awareness. Alignment. And action.

The name GOAT Rhetoric is deliberate. Yes, of course, it nods to the “Greatest of All Time”—those who lead, endure, and perform at the highest level. But it also points to the literal goat at the heart of this framework: a misunderstood survivor whose strength wasn’t lost but misinterpreted.

And that’s where the real goat comes in. One black-and-brown, horned, battle-worn figure. The Original Goat. His story says more about your brand than you might think. Because GOAT Rhetoric isn’t just a metaphor, it’s a warning. A lesson in what happens when signals shift . . .even for the strong.

A Quick Rhetoric Refresh

In grad school, I encountered a perspective that rewired how I understood communication—and ultimately, branding. Rhetoric isn’t just speech. It comes before speech. Words aren’t even required. Rhetoric is the energy behind every signal—visual, verbal, behavioral, or structural. It’s not always intentional, but it’s always interpreted.

In A Hoot in the Dark, classical scholar George A. Kennedy reframed rhetoric as something far older and deeper than language. He argued that rhetoric:

  • Predates language
  • Is energetic—a force of instinct and attention
  • Is evolutionary—a survival mechanism embedded in communication
  • Is symbolic—expressed through posture, image, tone, or structure
  • Is interpretive—meaning lies with the receiver, not just the sender

That changed everything. It revealed that communication isn’t limited to what you say—it’s shaped by what others perceive. Whether you’re a person or a brand, you’re always signaling. And those signals, intentional or not, determine how you’re understood, trusted, followed—or ignored.

Where Rhetoric Hides in Your Brand

Rhetoric shows up everywhere: in typography, layout, tone, timing. In the space between your logo and your CTA. In the gap between your strategy deck and your social feed. In your pitch slides, pricing discussions, and the posture your CEO brings into the room.

These aren’t just design decisions. They’re rhetorical signals—often unconscious, always received. Yet this layer of communication is often minimized. Dismissed as intangible. Ignored in favor of louder, flashier tactics. But when those signals misfire, your audience doesn’t just hesitate. They stop believing.

Why Does this Matter?

Let’s keep it simple: rhetoric, whether you realize it or not, is driving every engagement with your brand. From your homepage to your hiring process, your sales deck to your service model, your frontline reps to your CEO.

And this isn’t something marketing owns alone. It can’t be and it shouldn’t be. Every touchpoint sends a message, whether it’s your pitch deck, your pricing page, or your people. The only question is: are those signals aligned—or off?

This isn’t just about messaging or selling (though let’s be honest—everyone should be selling). It’s about engineering what your audience perceives, before you ever speak. And that’s where the deeper discipline of branding lives.

So where does GOAT Rhetoric fit in?

It starts with one unavoidable truth: your brand is always communicating—even in silence. Rooted in George Kennedy’s theory of pre-verbal rhetoric, GOAT Rhetoric challenges brands to ask: What are we unconsciously signaling? And more critically: How might that be misinterpreted?

Because rhetoric isn’t limited to words. It shows up in animals. In a baby’s cry. In children’s play. In posture, power, timing, and tone. And yes—it absolutely shows up in brands. Still not convinced that unconscious signals shape perception? No problem. I’ve got proof.

Let me tell you a story. A true once-upon-a-time. About goats. About power. About survival—when signals get misread.

The Parable of the Herd: The Original GOAT

When my parents moved us to what I call residential country—big yards, bigger opinions—my siblings and I had one pressing concern: yard work.

Their solution? Goats.

Each of us got one. We were promised no mowing—just strategic grazing. And so, the herd was born:

They lived in the front field, splitting time between the lakefront and the untamed back pasture—a natural landscape of brush and trees—sheltered from the elements by the Goat Pagoda, an architectural compromise between my engineer dad and artist mom.

The herd had rhythm. A hierarchy. Stella led. The rest followed.

Until the day Stella was killed—by our own dog. A tragic misfire of Malamute instinct. He understood packs, not herds.

In business terms, Stella was the founding visionary. The brilliant CEO. And she was taken out by operational misalignment. It happens. More frequently than it should.

A New Leader Emerges

With Stella gone, Henri—the biggest, boldest goat—took command.

He wasn’t gentle. But he was confident. He ate first. Took the best spots. And the herd followed. Not because he asked. But because his presence signaled authority. There was no discussion. No announcement. Just a shift and a change in order. Posture demanded attention. Presence meant dominance.

It was a rhetorical move. And in brand terms? Henri was the clear category leader.

A Hero’s Battle

Years passed.

The herd held and the hierarchy remained intact. Until another dog attack.

Henri, true to form, rose to the occasion. He fought to defend his herd. Unlike Stella, he survived. But not without consequence.

Henri lost part of his left ear. On the way home from the vet, we renamed him Vinnie Van Goat. Logical, right?

The name stuck. But something else didn’t.

The herd’s trust.

Despite being the strongest, Vinnie was no longer the leader. Claude stepped up. And Vinnie, the once-undisputed alpha, now ate last. Cast out the pagoda. Left in the rain. . .

Goat Rhetoric, Part 2

In Part 2, we unpack what happens when brands survive the battle—but lose the narrative. Because perception doesn’t always follow facts. It follows what people choose to believe. Stay tuned.